ACCEPTABLE USE POLICY

Last updated: 24/09/2025

1. OVERVIEW

This Acceptable Use Policy (“Policy”) explains how customers and visitors may use the services offered on urbanbags.co.uk (the “Website”). By browsing, creating an account, or making a purchase, you agree to follow this Policy as part of our Terms & Conditions (“Legal Terms”).

2. ACCEPTABLE USE

We expect all users to interact with the Website in a respectful, lawful, and responsible manner. Without limitation, you must not:

• Use the Website to engage in fraudulent activity, scams, or misleading practices.
• Submit false orders, create duplicate or fake accounts, or attempt to manipulate promotions or discount codes.
• Post, upload, or transmit unlawful, offensive, or harmful content (including defamatory, harassing, or discriminatory material).
• Interfere with or disable Website features, including security functions, payment processing systems, or customer reviews.
• Access data or areas of the Website without proper authorization.
• Introduce malware, viruses, bots, or automated tools that disrupt service or collect data without consent.
• Misuse our intellectual property, including copying product images, descriptions, or trademarks without written approval.
• Harass, threaten, or abuse our staff, support team, or other customers.
• Engage in any activity that could damage the UrbanBags brand, reputation, or customer trust.

3. USER CONTENT

If you leave a review, comment, or upload other material to the Website, you are responsible for that content. All contributions must be:

• Accurate and truthful;
• Free from offensive, unlawful, or misleading claims;
• Respectful of intellectual property rights, privacy rights, and applicable laws.

We may edit, remove, or decline to publish content that violates this Policy or our Legal Terms.

4. ENFORCEMENT

UrbanBags reserves the right to take action if this Policy is breached. Responses may include:

• Issuing warnings or requests to correct behaviour;
• Removing or restricting access to certain content or features;
• Suspending or permanently terminating accounts;
• Referring matters to authorities where necessary for safety or compliance with the law.

These actions may be taken at our discretion and are in addition to any other remedies available under law.

5. REPORTING ISSUES

If you believe another user has breached this Policy, or if you encounter harmful content or misuse of the Website, please let us know as soon as possible. Provide relevant details (screenshots, order numbers, links, dates) to help us review and act quickly.

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