PRIVACY POLICY
Last updated: 24/09/2025
1. INTRODUCTION
At UrbanBags, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit urbanbags.co.uk (the “Website”), make a purchase, or interact with our services.Scope
This Policy applies to all personal information collected online through our Website, as well as information shared with our customer service team, social channels, or marketing tools we use.
2. INFORMATION WE COLLECT
We may collect the following categories of information:- Contact Details: name, email address, phone number, billing and shipping addresses.
- Account Data: login credentials, order history, saved preferences.
- Payment Information: card details are processed securely by our payment providers; we do not store full card numbers or CVV codes.
- Device & Usage Data: IP address, browser type, operating system, site interactions, and cookies.
- Marketing Data: your communication preferences and responses to campaigns.
3. HOW WE USE YOUR INFORMATION
We use your personal data to:- Process and deliver orders.
- Provide customer service and respond to enquiries.
- Personalise your shopping experience and recommend products.
- Send updates, promotions, and offers (if you opt in).
- Improve our Website, security, and user experience.
- Comply with legal obligations and resolve disputes.
4. COOKIES & TRACKING
Our Website uses cookies and similar technologies to:- Enable essential site features (e.g., shopping cart, account login).
- Analyse how the Website is used and improve performance.
- Support marketing campaigns and personalised advertising.
5. SHARING YOUR INFORMATION
We never sell your personal data. We may share information with:- Service Providers: payment processors, delivery partners, IT support, and analytics providers who help us run our business.
- Legal Authorities: if required by law, regulation, or to protect our rights.
- Business Transfers: in the event of a merger, acquisition, or restructuring, customer data may be transferred as part of our business assets.
6. DATA SECURITY
We implement appropriate technical and organisational safeguards to protect your information against loss, misuse, or unauthorised access. However, no method of transmission over the Internet is fully secure, and we cannot guarantee absolute security.7. YOUR RIGHTS
Depending on your location, you may have rights to:- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Request deletion of your data, subject to legal requirements.
- Opt out of marketing communications at any time.
- Restrict or object to certain types of processing.
8. DATA RETENTION
We keep your information only as long as necessary to fulfil the purposes described in this Policy, comply with our legal obligations, and resolve disputes.9. CHILDREN’S PRIVACY
Our Website is not directed to children under 16. We do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us and we will delete it promptly.10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. Changes will be posted here with an updated “Last updated” date.11. CONTACT US
If you have questions or concerns about this Privacy Policy, please contact us:- Email: info@urbanbags.co.uk
- Contact form: urbanbags.co.uk/contact
- Phone: [PHONE NUMBER]
- Address: OCTAVE BANANA LTD, 20 Wenlock Road, London, England, N1 7GU
© 2025 OCTAVE BANANA LTD. All rights reserved.