TERMS & CONDITIONS

Last updated: 24/09/2025

1. INTRODUCTION

Welcome to UrbanBags. These Terms & Conditions (“Terms”) govern your use of our website urbanbags.co.uk (the “Website”) and any purchase of products made through it. By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our Website or services.

2. COMPANY DETAILS

• Company: OCTAVE BANANA LTD (trading as “UrbanBags”)
• Registered Address: 20 Wenlock Road, London, England, N1 7GU
• Email: info@urbanbags.co.uk
• Phone: [PHONE NUMBER]

3. ELIGIBILITY

To use our Website and place orders, you must:

• Be at least 18 years of age (or have parental/guardian consent if younger, where permitted by law).
• Provide accurate and complete information when creating an account or placing an order.
• Use the Website only for lawful purposes in accordance with these Terms.

4. PRODUCTS & DESCRIPTIONS

We make every effort to ensure product details, images, and pricing are accurate. However, slight variations in colour, texture, or size may occur. UrbanBags reserves the right to update or discontinue products without prior notice.

5. PRICING & PAYMENT

• All prices are displayed in GBP (£) unless otherwise stated.
• We accept major credit/debit cards and other secure payment methods provided at checkout.
• Payment must be made in full before your order is processed and shipped.
• Additional duties, taxes, or fees for international orders are the responsibility of the customer.

6. SHIPPING & DELIVERY

Delivery times and fees are outlined in our Shipping Policy. We are not responsible for delays caused by customs, carriers, or events outside our control.

7. RETURNS & REFUNDS

Our returns process is explained in our Returns & Refunds Policy. You may be entitled to return eligible items within 30 days of delivery, subject to the conditions stated in that policy.

8. ACCOUNTS & SECURITY

If you create an account on our Website, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities carried out under your account.
• Notifying us immediately of any unauthorised use or security breach.

We may suspend or terminate accounts that violate these Terms or our Acceptable Use Policy.

9. INTELLECTUAL PROPERTY

All content on the Website, including logos, images, product designs, and text, is the property of UrbanBags or its licensors. You may not copy, reproduce, distribute, or modify any content without prior written consent.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• UrbanBags is not liable for indirect, incidental, or consequential damages arising from your use of the Website or products.
• Our liability for direct damages is limited to the total amount paid for the product giving rise to the claim.

Nothing in these Terms limits your statutory consumer rights.

11. GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. CHANGES TO THESE TERMS

We may update these Terms at any time to reflect changes in our business, services, or legal obligations. Updates will take effect when posted on this page with an updated “Last updated” date.

13. CONTACT US

If you have any questions about these Terms & Conditions, please contact us:

---

© 2025 OCTAVE BANANA LTD. All rights reserved.